Staff at Charles Taylor Assistance have been experiencing the challenges of simulated winter sports injuries such as broken legs and fractured arms, to help them understand the niche needs of travel insurance customers making injury claims, which are expected to surge.
 
The initiative has seen Charles Taylor’s frontline teams negotiating routine travel tasks such as carrying luggage and having tickets checked whilst walking on crutches or having arms in slings and feet in fracture boots. It is just part of the claims and assistance provider’s extensive annual training programme to prepare over 200 claims, emergency medical assistance and support staff for this season’s influx of winter sports claims.
 
Also included in Charles Taylor’s extensive training programme have been exercises to familiarise claims staff with the intricacies of insurers’ specific winter sports policies, as well as continuous learning to keep their knowledge of winter sports claims alive throughout the year.
 
Deirdre Aspell, training and development manager at Charles Taylor Assistance, comments: “We started our winter sports refresher training back in November, enabling our multi disciplined teams to share their experiences of winter sports claims and get into the right mindset for the season ahead.
 
“Travel insurance customers often feel fearful and worried in the wake of a winter sports injury or other winter sports claim. Our regular training enables us to provide both practical and empathetic support, with full knowledge of specific policy coverage at our fingertips. Teamwork is essential to this and, through each and every challenge, our teams are here for our insurer clients, our customers and one another.”
 
Charles Taylor Assistance and its in-house multilingual claims, assistance and medical specialists are available around the clock to manage winter sports and other travel insurance claims from customers worldwide.