Exceptional customer experience

Today’s users expect a seamless digital customer experience and personalised services. They want technology that is highly responsive and satisfies their needs at every touchpoint. 

Customer experience is at the heart of the managed services model because it enables insurers to collaborate with a technology partner who can remove pain points, strengthen customer engagement, and respond swiftly to market trends. 

This implies more than just day-to-day product/service delivery. An effective managed services partner will solve specific business problems, meet strategic goals, and optimise performance to create an exceptional digital customer experience. As an insurance and technology expert, Charles Taylor offers precisely this approach for managed services. 

Bespoke technology and solutions

We understand the industry from the inside, know what insurers and their customers want, and apply our market knowledge and skills to the digital transformation challenges and opportunities facing all insurers today. Then we provide bespoke technology and solutions that enhance the digital customer experience across the full insurance cycle, from marketing and onboarding through to underwriting, renewals and claims.

Cloud-based platform 

In short, because insurance is our business, we know how to put digital customer experience at the centre of your business.

Whether supporting underwriting and policy administration, building an IT infrastructure for different business lines, or streamlining workflows and improving customer communication, our cloud-based platform is highly scalable and will integrate all the applications you need to provide a superior customer service and experience.

InHub is our versatile and innovative technology base. It includes our cloud-based SaaS platform and integration framework, which form the foundation for our insurtech solutions spanning Digital Transformation, Digital Modernisation, London Market, and Managed Services. 

Through InHub, insurers can access a wide variety of technologies to digitalise their businesses, optimise their operations end-to-end, and create exceptional digital experiences for their customers.

Built by insurance and technology specialists, InHub is a marketplace where insurers can select the solutions that best fit their business requirements. Whether you need a total outsourced solution to transform your organisation, selective upgrades, or progressive modernisation to blend legacy systems with new systems, InHub will provide all the answers.

Our InHub marketplace offers ready-to-use standard business solutions such as personal and commercial lines quoting and issuing portals, self-management or after-sales portals for policyholders and partners, pre-integrated payment gateways, and more.

InHub solves insurance problems and is an invaluable resource for insurers who want the best technology available backed by strategic advice from experts who understand the challenges and opportunities facing the insurance industry. 

Get in Touch

We would love to help you better understand our solution, walk you through the key features and answer any questions you may have.

Please complete the attached form to get in touch with one of our experts.



"The deep insurance market knowledge of the Charles Taylor InsureTech team combined with their tireless commitment to excellence in delivery made them a great choice of partner."

COO, Insurance Broker

"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."


Luis Ramos, CIO, Seguros SURA Corporate