Charles Taylor Third Party Administration and London Market

Charles Taylor TPA partners with our clients to deliver exceptional claims solutions, using technology to help reduce Total Cost of Risk. Our experienced London Market team supports the unique needs of the London Claims Market and is fluent at using the Lloyd’s systems and technology.

Our services enable us to handle claims 24/7, from first notification of loss to claim settlement, data analysis and all activities in-between. We combine the deep experience of our claims managers with advanced claims technology.

Our clients benefit from our extensive experience across a wide range of insurance lines and industries, including but not limited to: Marine Liability and Property, Financial Lines, Transportation/Logistics, Construction and Engineering, Real Estate, Commercial Property, Contingency, Travel, and Workers’ Compensation claims.

As a Group, we currently handle in excess of 3.6 million claims a year for clients across the world – delivering expertise that is tailored to each individual location and market. Our solutions are customized to each situation, with a focus on achieving the ideal outcome for our clients.

Third Party Administration

Our global team has extensive claims management capabilities, managing cross-class insurance claims for major insurers, captives, and specialist insurance lines requiring in-depth expertise.

Our team
Our claims handlers bring superior technical knowledge and commitment to every claim, working to provide the best possible outcome and customer experience while managing the overall cost of claims.

Our expertise
Enables us to work across multiple programmes, minimising cost and providing detailed management information and analysis.

Lloyd's and London Delegated Claims 

Claims handling in Lloyd’s and the London Market requires specialist expertise; we understand how the market works, its processes, systems, regulations and technology, allowing us to seamlessly support your claim functions.

Our team
With years of experience in the market, we can support entire claims programmes or surge events. Charles Taylor acts as an extension of our clients, delivering white-labelled services and solutions to meet the unique requirements of each client. 

Our expertise
Technical knowledge, market experience and commitment to service ensures our services integrate perfectly with your own.

Why Charles Taylor Third Party Administration?

  • We deliver superior value by offering customized, innovative claims solutions, provided by a deeply knowledgeable and experienced claims team
  • We offer robust data analytics and claim metric reporting, allowing for informed decision making

  • We provide high quality service to our clients, with a track record of driving down both cycle time and indemnity spend through cost containment and managed care

  • We leverage technology to deliver efficient claims handling processes, helping to manage Total Cost of Risk

  • ​We offer claims solutions for both specialized and general coverages, allowing our clients to have a single provider for all their claims needs, leading to streamlined reporting and management

  • We offer fully white labelled claims management and are adept at reflecting the proposition of our clients to their insureds

  • Our First Notification of Loss (FNOL) service uses multiple channels, and our contact centres provide 24/7 coverage in over 30 languages