Charles Taylor Global Third Party Administration and London Market

Charles Taylor Global TPA partners with our clients to deliver exceptional claims solutions, using technology to help reduce Total Cost of Risk. Our experienced London Market team supports the unique needs of the London Claims Market and is fluent at using the Lloyd’s systems and technology.

Our services enable us to handle claims 24/7, from first notification of loss to claim settlement, data analysis and all activities in-between. We combine the deep experience of our claims managers with advanced claims technology.

Our clients benefit from our extensive experience across a wide range of insurance lines and industries.

As a Group, we currently handle in excess of 3.6 million claims a year for clients across the world – delivering expertise that is tailored to each individual location and market. Our solutions are customized to each situation, with a focus on achieving the ideal outcome for our clients.

Global Third Party Administration

Our global team has extensive claims management capabilities, managing cross-class insurance claims for major insurers, captives, corporates/self-insureds and specialist insurance lines requiring in-depth expertise.

Our team
Our claims handlers bring superior technical knowledge and commitment to every claim, working to provide the best possible outcome and customer experience while managing the overall cost of claims.

Our expertise
Leveraging our knowledge base and years of experience, we are able to work across multiple programmes, minimizing cost and providing detailed management information and analysis.

Our specialties
We provide support to a wide range of industries and business classes, including but not limited to:

  • Marine Property and Liability
  • Financial Lines
  • Transportation / Logistics
  • Construction and Engineering
  • Contingency
  • Travel
  • Workers’ Compensation

Lloyd's and London Delegated Claims 

Claims handling in Lloyd’s and the London Market requires specialist expertise; we understand how the market works, its processes, systems, regulations and technology, allowing us to seamlessly support your claim functions.

Our team
With years of experience in the market, we can support entire claims programmes or surge events. Charles Taylor acts as an extension of our clients, delivering white-labelled services and solutions to meet the unique requirements of each client. 

Our expertise
Technical knowledge, market experience and commitment to service ensures our services integrate perfectly with your own.

Why Charles Taylor Global Third Party Administration?

  • We deliver superior value by offering customized, innovative claims solutions, provided by a deeply knowledgeable and experienced claims team
  • We offer fully white labelled claims management and are adept at reflecting the proposition of our clients to their insureds

  • We leverage technology to deliver efficient claims handling processes, helping to manage Total Cost of Risk

  • We provide high quality service to our clients, with a track record of driving down both cycle time and indemnity spend through cost containment and managed care

  • We offer claims solutions for both specialized and general coverages, allowing our clients to have a single provider for all their claims needs, leading to streamlined reporting and management

  • We provide 24/7 support in over 30 languages. Our FNOL service uses multiple channels, to manage the claims process including white labelled web portals and dedicated email/phone lines

  • We offer robust data analytics and claim metric reporting, allowing for informed decision making

Reducing Total Cost of Risk

We understand that the longer a claim is open, the more it costs to close it - that's why our team is focused on helping you reduce the total cost of risk.

We work proactively, seeking early opportunites for cost mitigation, settlements, and recovery, applying our award-winning fraud investigation to secure the best outcomes for our clients

Technology, Data and Analytics

In today’s world, it’s critical to have the information you need easily accessible to make management decisions. Our unique, customisable claims management system gives clients the ability to access information and summarise data through a real-time dashboard.