Charles Taylor Third Party Administration

Charles Taylor TPA provides customised solutions for businesses, insurers, MGAs and brokers, and self-insureds. We serve many specialty industries and address a variety of business lines; including: workers’ compensation, general liability, property, professional liability, business interruption and cyber claims.

Our services enable us to handle claims 24/7, from first notification of loss to claim settlement, data analysis and all activities in-between. We combine the deep experience of our claims managers with advanced claims technology.

Our clients benefit from our industry experience across a wide range of insurance lines. These include cross-class commercial claims, travel, London Market and workers’ compensation claims, many of which require expert, multi-year management.

As a Group, we currently handle in excess of 3.6 million claims a year for clients across the world – delivering expertise that is tailored to each individual location and market. We understand that no two claims are the same and approach each situation with a focus on achieving the best and most efficient outcome.

Third Party Administration

We have extensive claims management capabilities across the Group. We manage cross-class insurance claims for major insurers and captives and specialist insurance lines requiring in-depth expertise.

Our team
Our claims handlers bring superior technical knowledge and commitment to every claim, working to provide the best possible outcome, while managing the overall cost of claims.

Our expertise
Enables us to work across multiple programmes, minimising cost and providing detailed management information and analysis.

Lloyd's and London Delegated Claims 

Claims handling in Lloyd’s and the London Market requires specialist expertise. We understand how the market works, its processes, systems, regulations and technology, which means we can seamlessly support your own claims functions.

Our team
With years of experience in the market, we can support entire claims programmes or surge events. Charles Taylor acts as an extension of our clients, delivering white-labelled services and solutions to meet the unique requirements of each client. 

Our expertise
Technical knowledge, market experience and commitment to service ensures our services integrate perfectly with your own.

Fraud Prevention Services

Our fraud prevention services apply to every area of our Third Party Administration offerings. We have extensive fraud identification processes and models, including the use of technology.

We have teams available to use across the globe to allow us to tackle and deal with fraud on behalf of our clients. Our services boast some of the best results in the market.

Our team
An award-winning multi-sector investigations division: highly experienced in handling cases all over the world, ranging from multi-million-pound art theft to claimant profiling.

Our expertise
Maximises the chance of detecting fraud and deterring fraudsters.

Travel & Health

We respond immediately when your customers’ travel plans change or a claim needs to be handled when they return. We manage claims for medical emergencies, baggage loss, travel cancellation, delays and other travel incidents, 24/7 365 days a year.

Our team
Has an in-depth knowledge of your policy wordings and offers swift and efficient claims handling. We can assess claims on the first call, giving your customer peace of mind straightaway.

Our service
Is highly personal. Your customers are treated as individuals with non-scripted handling. And we make faster, more convenient payments using the latest payment systems. We record all calls to provide a full audit trail, as well as training and dispute resolution.

Why Charles Taylor Third Party Administration?

We deliver superior value by providing customised, bespoke and innovative claims solutions. We offer superior claims expertise with robust data analytics and claim metric reporting, and simple pricing.

We provide a high-quality service to insurers and insureds, with a track record of driving down both cycle time and indemnity spend.

  • We leverage our scale and invest in automation to increase efficiency
  • We handle programmes both focused on a single specialist class of business and spanning multiple lines
  • We can provide fully white-labelled claims management and are adept at reflecting the proposition of our clients to their insureds
  • Our FNOL service uses multiple channels, and our contact centres provide 24/7 coverage in over 30 languages

Get in touch

Find out how our wide range of services can support and benefit your business.