100% focus on services and solutions for all parties within the global insurance market

 

Our breadth of technology solutions, expertise, global reach and focus on insurance is unrivalled by other providers. We bring these capabilities together to help our clients achieve tangible value and to outperform at a time of rapid evolution in the industry.

Whether you’re an insurer, reinsurer, broker or corporate insurance client, our insight, breadth of expertise and technology solutions will drive the results you need.

 

We are Charles Taylor

3,000+

Experts based around the globe

 

100+

Country locations, supporting our global clients

 

6

Present in six

continents 

 

9/10

Employees recommend us as a great place to work

 

 

Why choose Charles Taylor?

Technical expertise

Unrivalled and growing range of insurance services, claims and technology solutions.

Scale that sets us apart

100% focus on services and solutions for non-life insurance; specialising in complex situations requiring distinctive technical expertise and technology.

Breadth of solutions

Long-term client relationships spanning multiple solutions, each creating mutual value.

Outperforming everyday 

Consistently delighting clients with the quality and responsiveness of our people and delivery.

Our services

Claims Solutions

Adjusting, TPA, Assistance and Technical Services to reduce our clients' risks, to understand the causes and impact of losses, and improve claims outcomes.

Charles Taylor Insuretech Logo

InsureTech

We create insurance specific SaaS solutions to drive client outperformance and end-customer experience.

 

Insurance Management

We provide end-to-end management of insurance programmes and processes on a long-term partnership basis.

Our history

Over 100 years of providing insurance solutions

Our company dates back to 1884, when a group of shipowners set up a mutual insurance association. A trusted coal merchant, Charles Taylor, was appointed to oversee the funds and manage their claims. His astute management paved the way for future expansion.

While our Group capabilities are now much broader, the culture of service excellence and long-term partnership that results from managing a major mutual insurer permeates everything that we do.

Today, our clients benefit from the unique breadth, technical expertise and global reach of our award-winning solutions. We handle claims from end to end, establish and manage insurers, and implement technology solutions the world over.

2021

Charles Taylor InsureTech announced a 5-year extension to deliver a delegated authority solution across the market, signed with the London Insurance Market Operations & Strategic Sourcing (LIMOSS).

We acquired the remaining stake in Otak to take full ownership of the Tide insurance technology platform.

Charles Taylor Specialist Investigation Services, an intelligence-led approach to counter fraud, launched.

We expanded our U.S. TPA and Insurance Management services through the acquisition of Aegis Corporation. Aegis is a Wisconsin-based leader in mutual management and third-party claims administration.

2020

Charles Taylor announced leadership changes, with Edward Creasy appointed Executive Chairman for the Group alongside Tamer Ozmen, who re-joined the Board.

We welcomed industry veteran Rob Brown as new Group CEO and Arjun Ramdas as new CEO of InsureTech.

We expanded our U.S. Engineering and Technical Services capabilities with the acquisition of SBSA, Inc.

We also announced the expansion of our marine capabilities in EMEA through the agreement to acquire Lab Cosulich Consultants (LCC).

2019

A year of transition – following strong revenue growth across all three segments: Claims Services, Insurance Management and InsureTech and approval of the Scheme of Arrangement, the group was successfully acquired by Lovell Minnick Partners LLC (by its subsidiary Jewel BidCo Ltd.) resulting in Charles Taylor plc being delisted from the London Stock exchange at the end of the year.

In collaboration with Signal Mutual, we launched Sage Adjusting LLC to provide longshore and harbor workers' compensation claims administration.

The Group also announced the disposal of interest in Charles Taylor Managing Agency Holdings Ltd and its subsidiaries to Premia Holdings Ltd.

2018

Charles Taylor significantly expanded its operations in Latin America. We acquired the FGR Group, a loss adjusting business headquartered in Chile. By combining this with our existing Latin American operations, we created one of the region’s leading international loss adjusters.

We also acquired Inworx, an insurance-focused technology consultancy and software provider which significantly broadened our technology capabilities on a global basis.

The Group also acquired Aasgard Summit, a provider of marine claims programme management services, securing our position as one of the largest US providers of claims services to the maritime community.

2017

We entered the High Net Worth loss adjusting market by acquiring Criterion Adjusters and bought Metro Risk Management to extend our US claims management capability.

The Group relocated its London operation to The Minster Building in the heart of London’s insurance district.

2016

Charles Taylor acquired CEGA* to enter the assistance and travel claims management market. *Charles Taylor Assistance is a trading brand for CEGA.

We developed a significant UK construction and engineering (C&E) adjusting service and started a major initiative to build our loss adjusting capability in the USA.

Charles Taylor InsureTech established a technology Centre of Excellence in Mexico City.

2015

We further expanded our technology capabilities by launching Charles Taylor InsureTech and investing in insurance software house Fadata.

The Company was appointed to manage mutual insurer, The Strike Club, the largest mutual provider of marine delay insurance.

We supported The Standard Club and Singapore Shipping Association to establish the Singapore War Risks Mutual.

2014

Charles Taylor further developed its loss adjusting capabilities by acquiring Knowles Loss Adjusters to enter the UK general adjusting market.

We supported Signal Mutual to establish SafeShore, a Longshore workers’ compensation small accounts programme.

2013

The Group started to develop its insurance technology capabilities, launching the Trax claims management solution for the Lloyd’s market and acquired software house, KnowledgeCenter.

2011

Charles Taylor was appointed by Lloyd’s to manage static claims across the market. Between 2011 and 2017 the Group acquired five further run-off life insurers which it consolidated into LCL International Life Insurance Company.

2008

The London loss adjusting businesses were brought together as a single business under the Charles Taylor Adjusting brand.

2006

The Group expanded its Bermuda captive management operations by acquiring Allegro.

2005

Charles Taylor began to build its position in loss adjusting. By 2008 the company had acquired nine adjusting businesses in specialist markets (Energy, Aviation, Marine and Property & Casualty).

1996

Charles Taylor was listed on the London Stock Exchange under Charles Taylor Group plc and later changed its name to Charles Taylor Consulting plc.

1986

Signal Mutual, a US Longshore workers’ compensation mutual was established and appointed Charles Taylor as manager. Today Signal is the largest provider of Longshore workers’ compensation insurance to the US maritime industry.

1978

A new mutual, SCALA, was formed to insure workers’ compensation risks for Canadian-flagged vessels and appointed Charles Taylor as manager.

1884

Charles Taylor was founded in the north-east of England. The Standard Steamship Owners’ Protection and Indemnity Association Ltd was founded and engaged Charles Taylor as its managers.

Our core values

We are a collaborative and supportive business, focused on delivering exceptional service, delighting our clients and building our business for the long-term.

We are committed to ensuring that our business remains a fast-growing, inspiring organisation that helps our clients and our people outperform.

Excellence in people

We attract, develop, retain and recognise talent throughout the Group.

Partnership with clients

We adopt a partnership mindset with our clients, always working together to identify and realise mutually beneficial opportunities.

High-quality work

We deliver professional, high-quality and compliant work, always.

Group-wide collaboration

We proactively create and respond to Group-wide business development opportunities with agility, enthusiasm and pace.

Appetite for change

 We are instigators of, and receptive to, positive change.

Supportive environment

We support and collaborate with all our colleagues; our management teams are focused on creating a diverse and inclusive environment within which our people can thrive.

Get in touch

Find out how our wide range of services can support and benefit your business.