The true test of insurance comes when there is a claim

With over three and a half million claims handled every year, we work diligently during every stage of the process to achieve a swift and successful resolution for clients.

At Charles Taylor, more than a century of technical knowledge, combined with a forward-thinking, innovative approach and the latest technology, ensures the smartest way of working.

From loss adjusting to the end-to-end management of claims programmes, we work at pace while always ensuring meticulous attention to detail.

Benefit from our breadth of expertise, technological tools and global presence

We are claims experts in all main commercial lines - marine, aviation, natural resources, property, casualty, travel, technical & speciality risks - plus the more specialist areas of personal lines.

By drawing on our claims handling expertise from across the entire Charles Taylor Group, we’re able to offer a coordinated proposition to our clients.

Whether it’s a medical emergency, cyber-crime, fraud investigation or an environmental disaster, we can help you meet the claims challenges facing your clients, your insureds or your business.

We employ over 2,000 claims-focused staff in over 120 locations globally.

Across all our claims solutions, we achieve outstanding service quality and superior claims outcomes through world-leading talent and process excellence.

Our services are underpinned by technology solutions provided by Charles Taylor InsureTech.


Focusing on commercial claims across all major lines and geographies, many of which are large and complex. We are a recognised global leader in adjusting aviation, natural resources, marine, property, casualty, technical and special risks claims.


Our 24/7 third-party claims administration service spans the full claims life cycle, from first notification of loss through claims resolution. Expert claims handling is supplemented with easy to understand analytics and reporting to meet the goals of our clients across all the main commercial lines.


Delivering a 24-hour multilingual medical assistance service and case management for policyholders, expatriates, employees and travellers on a global basis, supported by a worldwide network of hospitals, agents and partners.


Expert range of technical services to prevent, investigate and resolve large and complex losses, from safety and cost containment services to pre-risk, engineering, surveying and technology solutions.

We are focused on delivering exceptional service for our customers and believe our customer values are strategically aligned with Charles Taylor, therefore ensuring our customers receive the highest standard of care."

Global insurer client

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Find out how our wide range of services can support and benefit your business.