Medical assistance, round-the-clock and around the world

We provide fast and effective worldwide medical assistance 24/7, 365 days a year. We have immediate access to medical suppliers with the capabilities and resources to enable our experienced case managers and in-house medical teams to make quick and appropriate decisions.

Access to this comprehensive knowledge bank of over 70,000 providers complements Charles Taylor Assistance’s 45+ years' experience of providing medical assistance globally across some of the most remote, hostile and challenging environments.

Provider standards are monitored throughout the network, with direct visits and audits from our own medical or logistics teams, use of in-country agents, questionnaires and follow-ups of any complaints or safety issues.

Additional knowledge is gained through our membership of the Astrum Assistance Alliance - a not-for-profit joint-venture, established and funded by leading European assistance organisations who have joined forces in a cross-border approach to medical assistance. Members are based in several countries around the world and are proud to set the standards for outstanding quality and innovation, with the shared goal of using their collective expertise to monitor provider and supplier standards and drive significant cost containment savings for clients.

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