Service & Technical Reviews/Audit
We conduct in-depth analysis of claims processes, identifying leakage, inefficiencies and compliance gaps. Our reviews help clients optimise workflows, reduce costs and enhance service quality. Audits can range from Coverholders, Suppliers and Service Providers to internal teams to ensure technical and service standards are optimal. We utilise both Open and Closed File review methodologies.
Customer Insight
Acknowledging the need for more insight into customer behaviours and in particular treating customers fairly we have a range of services to support this. Whether this is data analysis or Customer Journey Surveys our consultants have vast expertise and knowledge that can be deployed to support your proposition.
Static & Reserve Reviews
Unlock reserves and improve financial outcomes with our expert file and claims closure analysis. We provide independent reviews to identify static claims, assess reserve adequacy and support financial reporting, helping clients release capital and meet regulatory standards.
Loss Fund Management & Repatriation
Release funds and improve cash-flow with our Loss Fund repatriation service. We provide a specialist review of existing funds and contact vendors to ensure accurate fund levels are returned to our clients. As administrators of the Lloyd’s Experts Database, we have the unique ability to deal directly with TPAs and other providers ensuring a rapid and effective response.
Resource Augmentation
We provide flexible, skilled resources to support your business during peak periods or special projects. Our team can step in to manage surges, cover talent gaps or deliver specialist expertise as needed.
Training & Development
We offer bespoke training, mentoring and coaching for claims professionals at all levels. Our programmes are designed to build technical expertise, leadership skills and industry knowledge, supporting career growth and organisational excellence. We can provide bespoke formal training activity alongside mentoring and coaching of teams to ensure learnings are embedded and the confidence of the individual is built.
Get in touch
Contact us to find out more about our complete range of services