We take ownership and responsibility

We all have a role to play in Charles Taylor’s growth and overall success. This means we hold each other accountable for our performance. And we take responsibility. 


 We learn, evolve and adapt quickly

We anticipate, prepare for, and adapt to change; it’s how we stay competitive. Our clients and colleagues trust us to deliver, and we take that seriously. Our tenacity helps us overcome obstacles and deliver the exceptional. 


We are compassionate and human

We are approachable and genuinely interested in others. Our compassion creates an environment where people feel comfortable being themselves and perform at their best. By caring about our people, clients and communities, we continually build a better future. 


We are one

We are unique but united in our work.  We celebrate all cultures, backgrounds and experiences, and the contribution they make to our organisation. And we know we work better together. 


We do the right thing

At all times, we act with responsibility and respect. We exceed performance expectations and strive for excellence, for both colleagues and clients. We constantly develop our reputation for integrity and specialist knowledge.  




Diversity, Equity and Inclusion (DE&I) is a key business strategy at Charles Taylor. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better results for the world of insurance. By leading by example as a responsible organisation we are able to achieve our purpose and do right by our clients, colleagues and the community. We proactively promote and celebrate difference and strive to create an environment where our people feel included and are able to reach their full potential at work.

Each of us in our global community makes a unique positive contribution to our organisational performance and we are proud to be a place where “Our Uniqueness Unites Us in Our Work".


Our Strategy

Our Diversity, Equity and Inclusion strategy is divided into the three pillars below

Employee Engagement

Employee voice is essential to creating a diverse, equitable and inclusive environment and our Employee Networks play a fundamental role. Connecting our global vision with our regions to provide resources to both our colleagues and the organisation. Our employee networks represent each area on our DE&I agenda. 

Transparent Data, Policy & Processes

It is the data we collect that strengthens our understanding, and our policies and processes underpin our commitment to a diverse, equitable and inclusive business. We continuously work to ensure Charles Taylor is recruiting a diverse workforce through fair and unbiased processes, and ensure our policies are inclusive for all. We are driven to continuously improve our culture and as such, collect regular employee engagement data focussed on diversity, equity and inclusion drivers.


We are not one voice but many, aligned to our purpose and DE&I pledge and all colleagues will continue to play a role in driving our agenda by attending required DE&I training for all colleagues, leading by examples with DE&I interventions at Management and Leadership levels, and holding our suppliers accountable.

Our Employee Networks

Networks provide a safe space for employees to have real, honest conversations on work-life experience, highlighting both areas for improvement and areas of success. They are essential to enhancing a culture of inclusivity and ensuring people feel able to bring their whole selves to work.

Gender Equity Network (GEN)


This group is for all employees who believe everyone should be given the opportunity and support to succeed in their career, regardless of gender. The Gender Equity network works to increase the number of role models in the organisation, break long-held gender biases held by both men and women, and create a culture that supports and empowers all genders their career.

Charles Taylor+ Network


This group represents lesbian, gay, bisexual, transgender, queer, and all other colleagues at Charles Taylor with diverse sexual orientations, gender identities or expressions, and sex characteristics. The plus network is working to create an environment that embraces and celebrates diversity in a wide range of sexual orientations, family arrangements, and gender identities by supporting the individual employee, the organisation and the wider community.

Racial Equality And Diversity Network (READ)


This group provides a space to reflect on institutional and cultural barriers standing in the way of Black, Asian and Minority Ethnic staff and provides a space to discuss, question, challenge and take action where necessary to promote race equality and diversity at Charles Taylor.

Disability, Ability and Wellbeing Network (DAWN)


This network provides an open forum for our colleagues with a disability, neurodiverse and mental health condition (or colleagues passionate about supporting others that do) to share their experience of the workplace in a supportive and safe environment, allowing them to achieve their full potential.

“As a gay man, I believe the benefit in providing initiatives and a sense of inclusivity for the LGBTQ+ community within CT for those that are seeking a community of like-minded individuals to identify with and to help each other develop in their career.”


Charles Taylor+ member

"I am happy to have the opportunity to help break biases and promote an equitable environment through our GEN initiatives.”


Gender Equity Network member

“Mental Health and wellbeing are major drivers for me. My goal is to encourage people to have open conversations about how they are feeling and DAWN provides an important support network through which to do this.”


Disability, Ability and Wellbeing Network member


Hear what our employees think...

Employee voice is essential in creating a diverse, equitable, and inclusive environment, and our Employee Networks play a crucial role in achieving this goal. They help connect our global vision with regional needs, providing resources to both our colleagues and the organisation. Our employee networks represent each area on our Diversity, Equity, and Inclusion (DE&I) agenda.

Snapshot from our Employee Engagement Survey


of employees feel that the culture at Charles Taylor enables them to look after their mental health



of employees feel a sense of belonging at Charles Taylor and are comfortable being themselves



of employees feel that a diverse workforce is a clear priority at Charles Taylor



of employees feel that inappropriate behaviours would be challenged at Charles Taylor



of employees feel that senior leaders at Charles Taylor show that wellbeing is important to them


Sponsorships & Partnerships

In our continued to commitment to DE&I, we also participate in a number of other programmes, mentorships and networks.

Link is the cross-insurance industry LGBTQ+ network whose mission is to make the insurance industry the employer of choice for the LGBTQ+ community.

Link looks to support the attraction and development of LGBTQ+ talent into, and within, the insurance industry by engaging and collaborating with market participants, the LGBTQ+ community and diversity networks to drive inclusion and acceptance within the workplace.

The Insurance Cultural Awareness Network (iCAN) is the first industry-wide, independent, volunteer-run network that supports multicultural inclusion across the insurance sector.

ICAN's goal is to promote multicultural inclusion and progression, engage with allies, and celebrate the benefits of inclusion and diversity in the industry.

Charles Taylor also partner with LTSB:
Leadership Through Sport & Business is a social mobility charity that prepares and supports bright young people from disadvantaged backgrounds into meaningful roles with major firms. LTSB make sure those at risk of under-employment find careers equal to their ambition and ability, and can contribute from their first day on the job.
Charles Taylor partner with LTSB in many ways, including mentorship, industry bootcamps and workshops.