Charles Taylor Assistance

Whether you are a retail travel insurer, a corporate accident and health insurer, or a corporate with employees working around the world, you want to be confident that travel risks are mitigated and that help is at hand if customers or employees face a medical or security emergency. We have an outstanding reputation for delivering complete medical assistance and security solutions - assisting everywhere from holiday resorts to mines, and providing medical management for everything from defence based act to offshore rigs. We often support customers in the world's most challenging locations.

We complement this with tailored, end-to-end claims management solutions for travel and health insurers; using technology intelligently, retaining the human touch and delivering  optimum customer choice.

Contact us


Commercial enquiries:

+44 (0) 1243 621 007

General assistance enquiries:

+44 (0) 1243 219 600

Medical emergency 24 hour helpline:

+44 (0) 1243 621 107



Our approach

We support over 5million customers

50,000 assistance cases

Around the clock management in 30 different languages

300,000 claims managed end to end

Always mitigating risk

An intrepid approach

Always minimising cost

50% of claims are automated

Services for Insurers

With an outstanding reputation for delivering the optimum combination of quality service and cost control, Charles Taylor Assistance represents some of the best known brands in the insurance industry.

Services for Businesses

Choosing the right provider to support and pro-actively protect your people, policyholders and clients is key to mitigating risk.

Risk Management

Venture is an employee risk management tool, providing employees with a digital solution to return-to-work programmes.

Why Charles Taylor Assistance?

Our business model sets us apart and ensures our customer experience is unrivalled within the industry.

  • An integrated solution with expertise on hand for any part of the customer journey
  • Management planning enabling us to proactively manage the impact of any global incident and control cost
  • Highly professional, multilingual and experienced medical and operational case handling teams, offering reassuring customer support in times of need, with 24/7 coverage in over 30 languages
  • Bespoke technology to support communication and reporting

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance is able to offer patient care  and medical management that is unsurpassed - delivering appropriate, cost-effective and complete medical assistance solutions to our customers and corporate partners, all over the world.

"We have been working with Charles Taylor for over 2 years, and no one could have foreseen the unprecedented times we have faced in 2020. Throughout this, Charles Taylor has worked tirelessly and has achieved outstanding results in a truly difficult time, responding to the ongoing issues the pandemic has raised and adapting quickly to maintain exceptional levels of service and customer support across claims and assistance.

We have always found a great willingness to collaborate with us to understand our strategy and deliver to support us in our strategy and what is needed for our customers, often bringing solutions to market in very short timeframes. Charles Taylor has strong market insight and we have benefited and continue to benefit from their overall experience in this market"

Global insurance client

On a personal note, may I take the time to thank you and your team for all help and support over these past few months. Your professionalism and your quick responses are much to your merit. I really do appreciate everything.

Customer feedback

"My son is currently in Canada, has one of your insurance policies and following a ski accident is having to claim on his policy. The team have been fantastic - really helpful and supportive - in guiding him through the steps he needs to follow to get the medical advice he needs and now getting him back to the UK - he’s having to come home earlier than planned. Brodie has learning difficulties, he’s severely dyslexic and has short term memory challenges, which impacts on his ability to process things, which he does more slowly than the ‘average’ person and whilst I’ve sent him a list of questions to ask the manner in which all of your team members have guided him have made the whole thing far less stressful for him and me! Last year we extended his original insurance as he was able to stay in Canada longer and I had a query and spoke to someone in your team and again - fantastic service. I’m hoping we get him back to the UK in the next 10 days but just really wanted to shout out what a huge difference the teams approach have made so far in what is a challenging time - patience, kindness and compassion from all. So Thank you"

Customer feedback

Just to say thank you for your assistance during my illness, I couldn’t suggest anything for yourselves to improve upon if I tried. Again, thank you very much for your help. I am a very satisfied customer.

Customer feedback

"I would love to take this opportunity to thank you from the bottom of my heart for the 5 star treatment you gave me when my husband was in Spain you went beyond the call of duty. Some days without your support, I think I would have gone crazy you were there for all my needs. I have been a Barclays private and business client for over 50 years, also a share holder, and pension holder in Aviva for the same amount of time and am proud to say they have definitely got the right company to deal with there travel insurance"

Customer feedback

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Find out how our wide range of services can support and benefit your business.