Charles Taylor Assistance

Whether you are a retail travel insurer, a corporate accident and health insurer, or a corporate with employees working around the world, you want to be confident that help is at hand if customers or employees face a medical or security emergency. We have an outstanding reputation for delivering complete medical assistance and security solutions - assisting everywhere from holiday resorts to mines, medical management for defence based act or offshore rigs, and including the world's most challenging locations.

As well as assistance services, Charles Taylor claims solutions provides a complete end-to-end claims service for travel and health insurers.

Contact us


Commercial enquiries:

+44 (0) 1243 621 007

General assistance enquiries:

+44 (0) 1243 219 600

Medical emergency 24 hour helpline:

+44 (0) 1243 621 107



Services for Insurers

With an outstanding reputation for delivering the optimum combination of quality service and cost control, Charles Taylor Assistance represents some of the best known brands in the insurance industry.

Services for Businesses

Choosing the right provider to support and pro-actively protect your people, policyholders and clients is key to mitigating risk.

Risk Management

Venture is an employee risk management tool, providing employees with a digital solution to return-to-work programmes.

Why Charles Taylor Assistance?

Our business model sets us apart and ensures our customer experience is unrivalled within the industry.

  • An integrated solution with expertise on hand for any part of the customer journey
  • Management planning enabling us to proactively manage the impact of any global incident and control cost
  • Highly professional, multilingual and experienced medical and operational case handling teams, offering reassuring customer support in times of need, with 24/7 coverage in over 30 languages
  • Bespoke technology to support communication and reporting

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance is able to offer patient care  and medical management that is unsurpassed - delivering appropriate, cost-effective and complete medical assistance solutions to our customers and corporate partners, all over the world.

"We have been working with Charles Taylor for over 2 years, and no one could have foreseen the unprecedented times we have faced in 2020. Throughout this, Charles Taylor has worked tirelessly and has achieved outstanding results in a truly difficult time, responding to the ongoing issues the pandemic has raised and adapting quickly to maintain exceptional levels of service and customer support across claims and assistance.

We have always found a great willingness to collaborate with us to understand our strategy and deliver to support us in our strategy and what is needed for our customers, often brining solutions to market in very short timeframes. Charles Taylor has strong market insight and we have benefited and continue to benefit from their overall experience in this market"

Global insurance client

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Find out how our wide range of services can support and benefit your business.