London Market

We provide outsourced claims services to carriers operating in the Lloyd’s and London Insurance markets. Covering all classes of business and complexities, our experienced adjusters in London provide bespoke services aligned to our clients' requirements to become a natural extension to their in-house capabilities.

Claims handling in Lloyd’s and the London Market requires specialist expertise. We understand the Market's processes, systems, regulations, and technology which means we can support your own claims' functions.

Our team in London have the technical experience across all classes of business to ensure that we can react to the insurer's individual requirements, providing a white-labelled service which can become a natural extension to your own internal claims team.

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Lloyd’s and London Delegated Claims

Managing Lloyd’s and London Market claims in a highly competitive environment requires specialist knowledge, customised technology and proven efficiency.

How claims are handled will differentiate insurers from their peers, therefore, it is vital that claims are adjusted by experienced professionals who understand the classes of business and are aligned to the values of the carrier.

Our services offer a range of bespoke claims adjusting solutions including delegated lead services, surge and volume claims handling, along with supporting run-off books of business.

Delegated Lead Video (English)

Static Claims

Capital locked up in unnecessary reserves is a drag on insurers’ performance and a burden on claims management. Hundreds of millions of pounds are tied up in unnecessary reserves in the London Market that could be put to work.

Our Static Claims Management Service releases this capital by reviewing all claims that have not been updated for long periods. Since 2011, we have released over £1 billion of static reserves on behalf of Lloyd’s Syndicates.

Broking and Underwriting Support

Managing an underwriting or broking business in the Lloyd’s and London Market involves detailed and technically complex financial accounting, reporting and oversight functions.

Our suite of broking, underwriting and financial services lets businesses delegate these services to our experts – giving them the freedom to focus on clients and business growth.

In a fast-moving world, we know that to be successful, brokers and underwriters need to understand their clients’ needs, know their markets in detail and keep up to date with trends and developments. Our services are designed to complement that expertise. For over 30 years we have been delivering expert financial accounting, bookkeeping, regulatory reporting, cover-holder management, bordereaux, credit control, audit and contract management services to leading businesses in the Lloyd’s and London Market.