Assistance services for travel insurers

When your customers are travelling on holiday or business that they want their medical and security concerns dealt with quickly, efficiently and with empathy.

We know that we are representing your brand in all our dealings with your customers and work tirelessly to keep your service promise to them. Our services are built around anticipating your customers’ needs and assisting them when they need help.

Contact us:

Charles Taylor Assistance:

+44 (0) 1243 219 600

Medical emergency 24-hour helpline:

+44 (0) 1243 621 191

Medical assistance contact form

Assistance Services for Insurers

When you work with Charles Taylor Assistance there are four things that make us stand out from the crowd:

On your side

We will not compete with you. We are not an insurer, distributor or intermediary.


We will help you build a strategy for your market.

Aligned to you

We will align with your business and brand values to provide seamless support.

Dare to be different

We will always explore new ways of working to improve your service.

‘Antidote’ Online Medical Screening Tool

Antidote is our online medical screening solution, built on 25 years’ experience in medical screening, and supporting insurers, brokers and aggregators. Antidote streamlines your customers’ journey and enables more accurate underwriting.

Medical Screening

Our highly-skilled team handles thousands of calls each month relating to pre-existing medical conditions. The team is trained to handle calls sensitively, ensuring that all routine and complex medical conditions are recorded accurately. We offer dedicated lines and a fully branded service. Our service fully adheres to the FCA’s Treating Customers Fairly principles and complaint handling procedures.

Travel Advice and risk management

Global travel can present many risks, depending on the type of travel and health needs of the traveller. Our travel advice services help to protect your customers’ health and identify the hazards they may face.

We provide:

Pre-deployment reports
Providing detailed information about medical risks and services in travel locations.

Onsite medical risk assessments
Providing detailed on-location medical surveys and audits in multiple travel locations.

International Assistance

We have a worldwide network with over 70,000 providers on a centralised platform. This gives us immediate access to providers and suppliers with the capabilities and resources to enable our experienced case managers and in-house medical teams to make quick and appropriate decisions.

Escorted Repatriations and Air Ambulances

We are a EURAMI-accredited provider, which recognises our global expertise in end-to-end patient transfers; from road transfers to international air ambulances - any time of the day, anywhere in the world.


Combined Medical and Security Solutions

Our fully integrated medical and security solution has been developed by Charles Taylor and SOLACE Global. It combines our medical assistance services with security solutions for protecting and tracking your customers, using the latest technology app in high risk locations as well as providing an effective kidnap, ransom, extortion, piracy and other emergency response.

Offshore Assistance

We are focused on providing end-to-end offshore, onshore and subsea medical services to the energy and marine sector. We optimise patient care and operational efficiency in remote and challenging environments.

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Get in touch

Find out how our wide range of services can support and benefit your business.