As part of our continued commitment to delivering tailored, high-quality claims solutions for High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients we are delighted to introduce Signature Claims Services, a dedicated division to address particularly complex or specialist claims, across a range of claims disciplines, handled by our most experienced adjusters.

The new Signature Claims Service builds on the dedicated service we provide to our HNW clients taking this a step further for niche, complex or sensitive claims. by providing an enhanced service offering for claims and individuals requiring a more finely tailored and bespoke level of support.

Our vision in growing the business is to keep the common thread of HNW and so, our growth strategy hinges on maintaining the core expertise that defines Criterion: our proficiency in serving HNW clientele across various claims sectors.

Over the past two years, we have successfully expanded into several niche areas while maintaining our core HNW expertise. In particular, we have supported Charles Taylor’s Marine division with luxury contents claims on board vessels, hence leveraging our deep understanding of high-value goods. We also manage Global Marine Goods In Transit claims for logistics firms specialising in luxury item transport, an offer which has now been extended globally with the support from Charles Taylor’s international network of offices. We have also grown our Home Foreign claims service, becoming the adjuster of choice for international HNW clients with properties abroad.

These developments have reinforced our reputation as a trusted partner for HNW claims, and Signature Claims Services formalises this expertise into a distinct service line.

We are pleased to announce the following changes to the Criterion structure to support this initiative:

• Stuart Dean has been promoted to Director – Head of Signature Claims Services, leading the specialist division.
• Neil Stephens transitions to Principal Director – Strategic Operations & Head of Major Loss, continuing to drive operational excellence.
• Mark Watts becomes Director – Head of Regional Adjusting, recognising his pivotal role in regional service delivery.
• Sean Fitzgerald is appointed Director – Head of Technical and Quality, reflecting his commitment to maintaining the highest standards.

These changes not only recognise the contributions of our team but also reinforces our commitment to delivering outstanding service and support your evolving needs.

If you would like to learn more about Signature Claims Services or discuss how we can support you, please do not hesitate to get in touch.