Turning insurance data into confident decisions

Applying AI to the right problems can transform insurance operations, giving teams greater confidence in their data and helping processes run more smoothly and efficiently. 

The changes fuelled by AI

 

Reiss explores the realities of adopting AI as insurers use the technology to help reduce manual work, while improving the accuracy of the data used for important decisions. He highlights Charles Taylor’s Bordereaux Sync, an AI-powered tool that validates and corrects customer data, helping teams work more efficiently and make better-informed decisions from complex data. 

Key points covered in this episode:  

 

  • The shift towards agentic AI in insurance processes 
  • What to focus on when embedding AI within value chains 
  • How insurers can use AI in targeted, structured ways to improve efficiency 
  • Why it’s crucial to keep humans in the loop when using AI for data processing 
  • What’s next for insurance as AI continues to develop, including a future where technology reshapes risk itself 

Meet the Speakers

 

Reiss Gavin

Head of London Market Application
Charles Taylor InsureTech

Hillary Batchelder

Microsoft Alliances Director
Transparity

Co-hosted by 

 

“AI is not magic, and while there's a big drive to embrace it and see how it can be used, we're being very targeted and using it in ways that enhance organisations' ability and adds efficiency to them, without building a solution and then going looking for a problem.”

Reiss Gavin, Head of London Market Application, Charles Taylor InsureTech