100% focus on services and solutions for all parties within the global insurance market 

Your challenges

We know that you face multiple challenges as you develop your business. We understand this and provide highly specialised technical services that meet these challenges and enable you to outperform.

Managing claims effectively

Managing your claims more effectively by reducing claims opex, tightly managing indemnity spend and improving insight through analytics.

Accessing technical claims expertise

Providing you with the right expertise to manage and adjust claims, especially when they are large or complex – and during surge situations.

Capitalising on insurance technology

Providing you with the expertise to achieve digital transformation, delivered by experts who understand your industry, sector, and business.

Delivering exceptional customer experience

Supporting you to improve your customer’s experience at every touch-point.

Winning new business

Enabling you to win new business and retain those customers economically.

Improving operational efficiency

Supporting you to continually improve operational effectiveness - to reduce costs, improve MI, free up resources or efficiently manage uneconomic books of business.

Deploying capital profitably

Enabling you to access the right markets to deploy capital profitably and transfer risk. This may include managing a mutual or a captive, setting up new insurance vehicles or accessing Lloyd’s.

Responding to regulatory demands

Helping you to respond to the increasing burden of regulation - by meeting current requirements and understanding the impact of future changes.

Our solutions 

Claims Solutions

Adjusting, third-party administration, assistance and technical services to reduce our clients’ risks, to understand the causes and impact of losses, and improve claims outcomes.


Our insurance technology business offers a suite of SaaS technology solutions for insurers, brokers, MGAs and insurance-related affinity businesses that drive client outperformance and a great end-customer experience.

Insurance Management

Our insurance management business offers end-to-end management of insurance programmes and processes on a long-term partnership basis.


Latest news

Keep up-to-date with everything that’s going on at Charles Taylor. Continue to check back for regular updates.


Charles Taylor Assistance prepared for influx of winter sports claims

As millions of winter sports lovers hit the slopes, staff at Charles Taylor Assistance have undergone specialist training to prepare …

Jan 2024


The benefits of agile decision-making

As we move into a new year, sadly the world remains a volatile place. The issues facing global companies include …

Jan 2024

Group | Assistance

Charles Taylor Assistance expands leadership team

Charles Taylor Assistance, the insurance claims, assistance and travel risk management provider, has expanded its leadership team in the context …

Jan 2024


New year, new shape of the City for insurers

Insurers are reshaping the square footage they occupy in the Square Mile. Far from making office life a feature of …

Jan 2024


Simon Cook joins industry experts in an iPMI magazine roundtable

Simon Cook, director of investigation services, joins other industry experts in iPMI magazine this month for its latest round table. …

Jan 2024


Jody Baker, CEO of Charles Taylor Assistance, sits down with Insurance Post

Jody Baker, chief executive officer of Charles Taylor Assistance, reveals how the business has evolved since its acquisition, the changing …

Jan 2024

Enabling clients to outperform

We take pride in the impact of our services and solutions for our clients.  For more information on how we help our clients outperform see our case studies, testimonials and award successes.    


Insureds managed 




Indemnity spend managed p.a



Claims handled p.a



 Premium and claims processed by our technology platforms


Client technology implementations


Delivering benefits in 30+ languages, supporting clients 24/7

Get in touch

Find out how our wide range of services can support and benefit your business.