USA Privacy Policy


The list below summarizes our collection, use, and disclosure of personal data. To the extent that there is any conflict between this list and other sections of this Privacy Notice, this list shall prevail.

For these types of personal information collected:

  • Identifiers (e.g., name, e-mail, postal address, and phone number)
  • Demographic information
  • Employment information
  • Education history
  • Sensitive information such as government identifiers
  • Financial information and account details
  • Geolocation information
  • Commercial information (e.g., travel history)
  • Photos and videos
  • Criminal history
  • Telephone recordings

Whose source is: You provide directly to us, such as during the claims process or through a customer satisfaction survey, and from business partners such as insurers.

Collected and used with the purpose of: Manage your claim and related disputes; Make decisions about claim assessment, processing and settlement; Train employees; Prevent fraud; Conduct surveys; Manage our business operations including legal compliance; Resolve complaints; Establish and defend legal rights.

This Information is Disclosed for a Business or Commercial Purpose
Personal information is shared with these categories of Third Parties (which does not include service providers):
Partners in our industry such as reinsurance brokers, appointed representatives, distributors, financial institutions, securities firms, and retailers.

Personal information collected via Website Browsing Activity, including web tracking technology such as browser cookies, flash cookies, and web beacons is used for business and commercial purposes of website functionality, customization and security, advertising and marketing. It is provided to Third Party web tracking providers.

CALIFORNIA PRIVACY RIGHTS (effective January 1, 2020)
Data Subject Rights – California Residents

This portion of our Privacy Policy advises California residents of rights provided in the California Consumer Privacy Act (“CCPA”) and how to effectuate those rights by communicating with us. Please note, we will seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal data.

Please customize your data preferences or direct any rights requests or additional questions you may have regarding this Privacy Policy to

If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification.

Right to Deletion of Personal Data
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Charles Taylor may not delete some or all requested personal data as allowed or required by applicable law.

Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices

You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive the specific pieces of personal data that we have collected about you.

You may also request to receive:

  • the categories of personal data that we have collected about you,
  • the categories of personal data that we have disclosed for a business purpose,
  • the categories of sources from which we collected the personal data,
  • our purposes for collecting that personal data, and
  • the categories of parties with whom we share your personal data.

Right to Opt-Out of Sale
We do not, and do not intend to, sell your personal data.

Right to not be Discriminated Against for Exercising CCPA Rights
We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above.

Do Not Track
We treat the data of everyone who comes to our site in accordance with this Privacy Notice, regardless of their “Do Not Track” setting.


We are committed to processing all personal data fairly, lawfully, and transparently. To make things simpler, Charles Taylor has nominated one data controller, Charles Taylor Ltd, to handle all requests or queries you might have about our processing of your personal data. We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection law. The contact details are:

Emma Hancock, 2 Minster Court, Mincing Lane, London EC3R 7BB;

Last updated October 2021

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