Whether you are just using one capability or a whole set of them, you can contact our service desk for help with any InHub-related issues, from password resets and software support to security breaches and other incidents. Our support covers all InHub-related technology.
This includes capabilities created with software partners such as Fadata, Oracle, and Microsoft.
Depending on your needs, you can opt for anything from a support package that covers standard office hours to one that guarantees a response 24/7, 365 days a year. All support is provided remotely, and we aim to minimise any disruption to the functioning of your InHub platform and capabilities.
Our service desk deals with all issues related to the InHub platform and capabilities; requests for support will be escalated to someone with the appropriate level of expertise.
You can choose the level of support you need, to cover anything from basic business hours to round-the-clock service.
Our support teams follow the best-practice procedures and processes for IT and digital service management laid down in the ITIL framework, and we are ISO 27001 certified for information security management.