Once you have subscribed to Charles Taylor InsureTech InHub and chosen your perfect set of digital capabilities, we will follow our established process to help get you up and running as efficiently as possible. Our delivery and implementation process follows a series of defined steps:
We will work with you to define the business challenge you need to solve, determine objectives for your new digital landscape and define scope. This starts with a requirements discovery and solution definition process. We then define the approach and apply our best-in-class methodology and governance.
Shaping the details of the base capabilities and the InHub platform is an interactive process involving deep analysis to provide a perfect solution fit for your requirements. At the end of this phase, we deliver a detailed design, solution blueprint and agreed testing approach.
The InHub platform and capabilities will be configured according to the final design documents and outlined specifications. During this stage, we will test the end-to-end capabilities to assure the designed end-user experience. Typically, this involves several cycles of analysis, build and testing with our expert teams.
Your own User Acceptance Testing (UAT) will validate that the functionality is as expected. The different capabilities and designs will go through a robust testing process, noting any defects to be tracked and resolved.
Once InHub and chosen capabilities are ready for production, there will be a preparation phase where the transition to support and internal and external communications for the launch will take place. Go live is executed with the maximum level of co-ordination to ensure success.
Our customer’s success is our success and our post go live hyper care involves providing you a dedicated support team to ensure any queries are investigated and resolved quickly. Find out how we can support you.