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Find out more about our claims optimisation offering

End to end claims lifecycle management and optimisation

Customer experience is a strategic differentiator in claims handling. Organisations are continuously striving to reduce claims cycle times and pay claims as quickly as possible in order to provide clients with a premium service.

Our Claims Optimisation solution provides a single platform for insurers to manage all claims across Lloyd’s and other global markets. It leverages automation throughout the entire claims lifecycle, from notification of loss through triage, handling, settlement and fraud management, enabling an accelerated process. Moreover, combining Claims Optimisation with our Fraud Prevention capability
enables insurers to manage both bureau and non-bureau claims on a single SaaS platform, decrease loss ratios, reduce false positives and fast track genuine claims to payment, thus reducing the average time to pay a claim.


Increase customer retention

Being able to quickly identify and pay genuine claims increases customer retention and reduces the average cost per claim.


Improve efficiency

Claims Optimisation improves handling efficiency and claim throughput.


Better fraud detection

Introducing an automated and preventative fraud strategy increases the fraud detection rate, especially when Claims Optimisation
is combined with Fraud Prevention.

"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."

Luis Ramos, CIO, Seguros SURA Corporate

"The deep insurance market knowledge of the Charles Taylor InsureTech team combined with their tireless commitment to excellence in delivery made them a great choice of partner."

COO, Insurance Broker