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Customer experience is a strategic differentiator in claims handling.

Organisations are continuously striving to reduce claims cycle times and pay claims as quickly as possible to provide clients with a premium service.


Charles Taylor InsureTech's claims management solution, Trax, provides a single platform to manage all claims across Lloyd's and other global markets. It leverages automation throughout the entire claims lifecycle enabling an accelerated process.

Benefits of our claims management

Single platform

Manage all claims across Lloyd's and other global markets in one place, leveraging automation throughout the entire claims lifecycle.

Automated claims triage

Remove manual claims triage, replacing it with intelligent automation ensuring consistent allocation of claims to the right handler at the right time.

Performance management

Comprehensive workflow with automatic and manual diary and service level management ensures proactive handling of claims, quickly and on time, meaning claims no longer remain static.

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Trax in two minutes

Discover the features at a glance

Take a thorough look at Trax

"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."

Luis Ramos, CIO, Seguros SURA Corporate

"The deep insurance market knowledge of the Charles Taylor InsureTech team combined with their tireless commitment to excellence in delivery made them a great choice of partner."

COO, Insurance Broker

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