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For information on how we are supporting our people and insights from our business areas, as well as tips for working remotely and reassurance that our global services are supported by our robust Business Continuity Plans, take a look at our response efforts below.

If you have questions about our services or our business continuity measures, please do get in touch with your regular contact, or search for a contact on our website.

You can also read our latest COVID-19 news here

Business Continuity 

In light of the Coronavirus (COVID-19) outbreak, we have a heightened awareness of our responsibility to our employees, clients, customers and partners. 

While this is a developing situation, we want to reassure you that Charles Taylor has put robust disease prevention and Business Continuity Plans in place to ensure business as usual for our clients and global customers, anywhere in the world, at any time.


Our ongoing prevention activity includes a communication strategy with all staff in line with local government guidelines. Our latest guidance issued to staff includes:

  • Hints and tips for efficient home working
  • A reminder of the hygiene recommendations and increased cleaning regime in our offices
  • A reminder of the self-isolation requirements
  • Encouragement to use technology for virtual meetings

All of the above will be updated daily on our internal Intranet page dedicated to the Coronavirus.



Business Continuity Plans

To ensure a consistent approach for our international operations, we have issued action plans to each office alongside our Business Continuity (BC) and Pandemic Policy. These include specific tasks to complete, based upon the trigger stage that offices are currently operating within. The action plans also include arrangements for split working arrangements and full remote working to ensure a continuation of service.

We have a central incident coordinator who works closely with a BC point of contact within every office on day-to-day BC matters. Communication between these groups is now more frequent and, in most cases, updates are being provided to ensure the approach remains consistent and that support is being provided.

On Friday 13 March, Charles Taylor conducted a BC scenario test with offices around the globe working from home. This allowed us to confirm that our IT infrastructure has the capability that we require and also gave us further reassurances that our teams can all work remotely and to full efficiency.

Client support

Charles Taylor Global teams are available and continue to provide client support during this challenging period.  

If Charles Taylor can provide additional support for your business, please get in touch with your usual contact, or with one of the contacts listed on this page.

Charles Taylor Claims Solutions

Global Loss Adjusting

Charles Taylor Adjusting is one of the leading loss adjusting businesses in the market. We focus on commercial losses and claims in the aviation, marine, natural resources, property, casualty, technical and special risks markets, many of which are large and complex in nature. 


For business enquiries contact:

James Norman 
Strategy & Business Development Director
M: +44 (0)7824 889 666

London Market Surge Claims Handling

Like every Lloyd’s and London Insurer, our teams across Charles Taylor have had to adapt to a new way of working en masse. We have done so by maintaining the high level of service our customers expect and have been able to provide additional support to several of our clients as they adapt to the current situation. This includes additional MI daily, monitoring trends across the market around COB volumes where required. 


For business enquiries contact:

James J Savill
Business Development Director
M: +44 (0)7825 421 832

Travel and Health Surge Claims Handling

We have been working with travel and health insurers to manage the impact of Coronavirus (COVID-19) claims surges.   The solutions we provide are configurable and allow our clients’ customers easy access to Electronic Notification of Loss provision and support to manage these surges. 


For business enquiries contact:

Ian Latham 
Business Development Director
M: +44 (0)7957 832 450

Specialist Investigations Claims Validation

Our Technical Services Specialist Investigations Team validates all sectors of global insurance claims - not least travel, personal accident, private health, household, aviation, casualty, special risks and benefits. It works closely with Charles Taylor Adjusting to offer clients end-to-end claims validation solutions all over the world, on a retained or delegated authority basis, and provides a 24/7 remote fraud service. 


For business enquiries contact:

Simon Cook
Head of Specialist Investigation Services
M: +44 (0)783 409 8648

Charles Taylor TPA

Charles Taylor TPA has decades of experience improving claim outcomes. We recognise that companies often have unique and complicated risk exposures. And, when it comes to claims, we know how important it is to understand a client’s business, specific risks and industry.

We are fully operational and equipped with technology - allowing us to provide continuous and seamless service. We are here to help with your claims surges or other claims needs.


For business enquiries contact:

Bruce Lees 
VP Business Development, Charles Taylor TPA
M: :+1 925-586-3369

Charles Taylor InsureTech

Digital Transformation

Covid-19 will trigger the London market's digital transformation

Charles Taylor InsureTech's chief commercial officer, Tony Russell, describes the pandemic as a watershed event for the digital transformation of the insurance industry.  We expect insurers and brokers to review their operating models and processes and to upgrade technology to enhance resilience and ensure business continuity.  Read the full article here

Taking a fresh approach with Charles Taylor InsureTech

GR spoke to chief commercial officer Tony Russell to see how the world of insurtech is changing, and how his business is tearing up the rulebook. Read the full article here

For business enquiries contact:

Tony Russell
Global Sales & Account Management Director
M: +44 (0)7469 378 888

Trax - Claims Management Solution

Charles Taylor InsureTech is providing a weekly networking/surgery session via Microsoft Teams for all clients who are using our claims management solution, Trax. The sessions will be trailed to; continue the conversation and relationship we already have with clients in an informal environment, to discuss benefits from using Trax remotely, sharing information between each other and to address any other business challenges they may be facing during this time.


For business enquiries contact:

Nathan Holloway 
Account Manager
M: :+44 (0)7557 863 938

Find out more about our services

Claims Solutions

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Insurance Management

Protecting our wellbeing 

Dr Lynn Gordon, chief medical officer for Charles Taylor Assistance, says "COVID-19 is affecting every aspect of our lives and our thoughts are with you, wherever you are during these challenging times. Please follow official government guidelines to stay safe and do look after yourselves working remotely."

Read more about our wellbeing tips here

Stay active during COVID-19

Staying active during these challenging times is important to staying healthy, it helps to reduce your risk of health conditions and has also been linked to improved mental health and cognitive function.

Read more about how to stay active during COVID-19 here

Myth busters

With so much advice out there on coronavirus, we need to be aware of what is true and what is not. Get the correct and latest information here

Useful resources

Coronavirus knowledge base

Situation update

Q&A on Coronavirus

Get in touch

Find out how our wide range of services can support and benefit your business.