How we interact with the communities in which we operate, how we ensure good governance and how we engage with and enable the wellbeing of our staff permeates throughout our operations. Here we have set out our approach, reﬂecting our attitudes, adopted processes and our progress in maintaining an ethical and responsible business.
Charles Taylor works exclusively within the insurance market and has a highly-valued reputation. We acknowledge that reputations are made on how one acts; not just what one says, but what one does and how one does it. Our Core Values set out what can be expected from us and these underpin everything that we do. The values and desired behaviours ensure that we maintain our good name, brand and reputation at every interaction with our stakeholders and with those who come into contact with Charles Taylor.
Charles Taylor has formal policies on conﬂicts of interest, gifts and hospitality, anti-corruption and sanctions. These are communicated to staff on joining and, where necessary, annual refresher training is provided. All policies are available to staff on our intranet, Compass. Processes are in place to ensure compliance and that training is undertaken and recorded. Individual Global Business Services teams (such as Property, Legal, HR, Risk and Compliance) are responsible for the day-to-day maintenance of our standards and review our policies at least annually. Our Internal Audit team reviews any possible non-compliance of material areas. Examples of these include:
We have a long-term vision for sustainable development and continuous improvement of our environmental performance by maintaining best practice throughout our operations. The Board has overall responsibility for environmental impacts and has delegated the monitoring of our progress to its Nomination & Governance Committee. The designated executive responsible for our environmental performance is the Group Chief Operating Officer. The heads of each business are responsible for compliance of environmental policy and processes within their respective operations, with Global Business Services providing guidance together with logistical support. We have retained Ecoﬁniti Ltd as a professional adviser on environmental matters for the Group. The following objectives demonstrate how we shall continue to meet our commitment to reduce our environmental impacts:
Communicating and reporting
Extending our commitment to our value chain
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