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Trax

Manage claims, not admin.

 

TRAX ends spreadsheet bottlenecks, reduces data entry and enables ECF Write-back. So claims handlers can concentrate on delivering fast, effective service.

Speed up your claims handling in as little as 1–2 weeks, with a cost-effective, plug-and-play claims management system that’s trusted by the Lloyd’s market and shaped by our user community.

Book a demo →
TRAX claims management system

BOOK A DEMO

See how TRAX can make claims handling faster and easier

£
Get pricing specific to your GWP
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Explore use cases
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Discover how automation improves workflow

WHY TRAX

Why XX Lloyd’s Market and global insurers choose TRAX to simplify their claims process

£
Cost effective
☁
Fully SaaS
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Access to your claims data
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Training and support
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TRAX user community
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Annual subscription

PAY CLAIMS FASTER

TRAX claims management system centralises claims work, cutting down the admin while giving you real-time visibility of claims processing workflow. As a proven platform, TRAX also helps you stay compliant while you scale claims management.

WITHOUT TRAX
Spreadsheet tracking
↓
Manual administration
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Multiple document locations
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Limited workflow visibility
WITH TRAX
Centralised claims work
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Automated workflow
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Documents alongside claims
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Real-time visibility

TRAX CLAIMS MANAGEMENT SYSTEM

Spend more time managing claims.

Book a demo today.

See TRAX in action →

CASE STUDIES

How customers use TRAX

CASE STUDY

Large re-insurer

50%

uplift in customer experience

CASE STUDY

Customer example

Add approved customer case study and outcome here.

CASE STUDY

Customer example

Add approved customer case study and outcome here.

SHAPED BY USERS

A claims management solution shaped by its users

The TRAX User Community shapes where TRAX goes next. We bring clients together regularly to discuss operational challenges, ask product questions, share priorities and contribute ideas for future functionality.
So that TRAX works around the day-to-day needs of claims teams.

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TRAX USER COMMUNITY

Product shaped by the people using it.

Clients help influence priorities and future functionality through regular discussion and feedback.

BUILT FOR CLAIMS TEAMS

Built around the day-to-day needs of claims teams

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Support better client service

Give handlers more time to progress claims, respond to queries and keep clients informed.

✓

Stay on the front foot

Manage diaries, service levels, outstanding actions and exceptions through a structured workflow and automated notifications that prompt you to chase.

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Automate where it counts

Use proven automation across the entire claims lifecycle.

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Control access and audit

Apply role-based permissions, approval workflows, peer-review processes and create an audit trail.

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Bring documents together

See claims and policy documents alongside the relevant claim.

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Track progress

Use dashboards and standard or bespoke reports to understand workload, claim status and operational performance.

FAQs

Frequently asked questions

A claims management system is a claims software used to organise and manage claims information, claims workflows, documents, actions, approvals and reporting.

For insurers, it can provide a central record of each claim and help teams progress work consistently while maintaining operational oversight and an audit history.
TRAX is Charles Taylor’s SaaS claims management system for London Market and global insurers. It supports bureau and direct claims and includes workflow management, authority controls, reporting, document access and ECF Write-back.
TRAX supports claims across Lloyd’s, LIRMA and ILU, as well as direct non-bureau claims.
Implementation time depends on configuration, data and integration requirements. For some qualifying growth-stage insurers, implementation may be possible in as little as one to two weeks.
Implementation support, user training and ongoing support are available to help teams adopt and operate TRAX. Clients can also participate in the TRAX User Group.
TRAX uses a subscription-based commercial model. Pricing depends on the organisation and agreed scope.
TRAX insurance claims management software supports role-based authorities, approval processes, peer review and audit history, helping insurers apply consistent controls across claims handling.

"We are replacing IT systems that are almost 30 years old. We needed a partner that could help us in implementing standard insurance processes that are generic rather than product specific so that we could use the same approach for all our products. Charles Taylor InsureTech has been this fantastic partner for us and this will help us create new products more quickly."

Ron van Eijk, Program Manager, Dela

"I can certainly say that today we have a partner in Charles Taylor InsureTech that has the expertise and agility to help us in the implementation of our strategic and operational business vision, and has bought into and shares that vision with us."

Jeannette Palacios, Project Manager for Core Change, Sura Seguros


"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. Charles Taylor InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."

Luis Ramos, CIO, Seguros SURA Corporate

"(The Core transformation) wasn’t an easy process to start, but Charles Taylor InsureTech knew how to bring about change in their teams and vision. Today, they are a partner helping us in implementation – with the business vision and agility we need. We want to continue along this vein with all the developments we are seeing in the world of insurance."

Seguros SURA, Core Transformation Project Manager

"Through the new Core, we are integrating different platforms with different fronts so that clients can login and have a good experience. Charles Taylor InsureTech has been a great partner to help achieve this."

Seguros SURA, Core Transformation Project Management Leader