Charles Taylor Specialist Investigation Services is a multi-sector investigations division, we are highly experienced in handling fraud cases all over the world, ranging from a multi-millionpound art theft to open source andsocial media profiling, across all lines of business. Read our market insights below.
Market Insights
The Crisis of Identity Affecting Claims Teams
Claims teams must balance efficiency and fraud prevention amid rising fraud sophistication. Clear fraud risk tolerance is essential, but automation challenges and limited transparency about fraud costs remain hurdles for the industry.
A New Dawn for Documentation
AI makes forged documents harder to detect, challenging traditional insurance validation. Our AI-powered Detect boosts fraud detection but needs skilled professionals to work effectively. The future lies in AI-driven fraud solutions for stronger protection.
Time for a Unified Approach in Claims Management
The insurance sector’s approach to fraud detection allows billions in fraudulent claims to slip through gaps created by uneven technologies, inconsistent processes, and outdated standards.
It Ain’t What You Do, It’s the Way That You Do It
In today’s fast-paced, digital claims environment, following process isn’t enough. This article highlights how ethics, professionalism and strong service standards are key to driving fairer outcomes for both insurers and customers.
Document Validation Tech Turns the Tables on Fraudsters
Fraudsters are using advanced tools, but insurers can fight back. This article shows how document validation tech helps detect fake files, cut false positives and strengthen fraud defences.
Efficiency: At What Cost?
AI significantly improves fraud detection by reducing false positives and helping focus on real threats. However, balancing automation with human expertise is key to handling genuine claims fairly, controlling costs, and maintaining customer trust.
Counter Fraud Activity: UK vs. US
The UK’s approach to insurance fraud lacks consistency and regulation, unlike the US, where strict, state-enforced standards drive industry-wide accountability. This article explores how the UK can learn from the US model to strengthen its counter fraud efforts.
People Power vs. Automation
in the Fight Against Fraud
Automation is boosting fraud detection with greater speed and accuracy, but it can’t replace human insight. This article explores how blending AI with expert investigators creates a stronger, more effective defence against insurance fraud.
Building a Resilient Fraud Prevention Strategy
As fraud tactics grow more sophisticated, insurers must adopt a united, adaptive approach. This article explores how collaboration, regulatory awareness, advanced technology, and a vigilant culture can strengthen fraud defences across the industry.
Grounded, but ready for change
Fraud remains one of the biggest challenges facing the insurance industry. While technology and investigative techniques have advanced, the fight against fraud is still fragmented.
