Charles Taylor experts Bobby Gracey and Simon Cook have published a new thought leadership article, “Simplifying the Complexity of International Claims Investigations,” with the Chartered Institute of Loss Adjusters (CILA).

The article showcases our expertise in managing complex, cross-border claims and highlights how we support insurers in navigating regulatory differences, fraud risks and operational challenges worldwide.

Key insights from the article

• Fraud is rising, especially in international claims with multiple jurisdictions
• Technology is transforming investigations, with AI helping detect manipulated or fabricated documents
• Local expertise is critical to ensuring effective, compliant investigations
• Collaboration between technology and human expertise is essential for successful outcomes
• Drawing on real case experience, it reinforces Charles Taylor’s ability to combine global reach, local expertise and advanced technology to deliver consistent, high-quality investigation outcomes.

Read the article in full: