A medical transfer at the height of the pandemic

A medical transfer at the height of the pandemic

An insured man suffering from COVID-related symptoms had admitted himself to a local hospital in Brazil. Within 24 hours, the hospital had contacted Charles Taylor Assistance to advise that they had started treating him. But, with resources stretched by COVID-19, they were unable to provide the care that he needed.

Challenge:

Brazil’s healthcare system was overloaded by the pandemic - and it would be hard to find a suitable hospital with an available bed, to which the man could be transferred for further treatment.

Solution:

We had soon collaborated with our trusted healthcare and transport partners on the ground in Brazil to arrange the man’s transfer to a more suitable facility, with the capacity to treat him. And it wasn’t long before he was admitted to intensive care and intubated: our in-house medical specialists carefully monitoring every step of his month-long care.

Outcome:

Once the patient had been successfully weaned from ventilation and declared ‘fit to fly’, we were then faced with the ongoing challenge of Brazil’s pandemic-related travel restrictions. But, with the continued help of our partners in situ, we soon had an air ambulance ready to repatriate him to his home country, complete with highly-skilled medical escorts to ensure that he had a safe and successful journey.