Mejora de los resultados de los reclamos por viajes y salud

"Hemos estado trabajando con Charles Taylor durante más de 2 años, y nadie podría haber imaginado los momentos sin precedentes a los que nos enfrentamos en 2020. A lo largo de todo este proceso, Charles Taylor ha trabajado denodadamente y ha logrado resultados excepcionales en un tiempo verdaderamente difícil, respondiendo a los problemas que planteó la pandemia y adaptándose rápidamente para mantener niveles excepcionales de servicio y asistencia técnica al cliente.

Siempre hemos encontrado una gran disposición a colaborar con nosotros para comprender y apoyar nuestra estrategia y las necesidades de nuestros clientes, a menudo aportando soluciones a plazos muy breves. Charles Taylor cuenta con una sólida visión del mercado y nos hemos beneficiado por toda su experiencia en este mercado"

"My son is currently in Canada, has one of your insurance policies and following a ski accident is having to claim on his policy. The team have been fantastic - really helpful and supportive - in guiding him through the steps he needs to follow to get the medical advice he needs and now getting him back to the UK - he’s having to come home earlier than planned. Brodie has learning difficulties, he’s severely dyslexic and has short term memory challenges, which impacts on his ability to process things, which he does more slowly than the ‘average’ person and whilst I’ve sent him a list of questions to ask the manner in which all of your team members have guided him have made the whole thing far less stressful for him and me! Last year we extended his original insurance as he was able to stay in Canada longer and I had a query and spoke to someone in your team and again - fantastic service. I’m hoping we get him back to the UK in the next 10 days but just really wanted to shout out what a huge difference the teams approach have made so far in what is a challenging time - patience, kindness and compassion from all. So Thank you"

"I would love to take this opportunity to thank you from the bottom of my heart for the 5 star treatment you gave me when my husband was in Spain you went beyond the call of duty. Some days without your support, I think I would have gone crazy you were there for all my needs. I have been a Barclays private and business client for over 50 years, also a share holder, and pension holder in Aviva for the same amount of time and am proud to say they have definitely got the right company to deal with there travel insurance"