Our Diversity, Equity and Inclusion pledge

"Diversity, Equity and Inclusion (DE&I) is a key business strategy at Charles Taylor. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better results for the world of insurance. By leading by example as a responsible organisation we are able to achieve our purpose and do right by our clients, colleagues and the community. We proactively promote and celebrate difference and strive to create an environment where our people feel included and are able to reach their full potential at work."

We are a global business, working in all regions of the world and with people of many cultures and backgrounds. We all want our organisation to be an inspiring place to work where everyone plays their part in driving continuous improvement and growth, and this is supported by enabling all colleagues to thrive, belong and be true to themselves. Each of us in our global community makes a unique positive contribution to our organisational performance and we are proud to be a place where “Our Uniqueness Unites Us in Our Work”.

Our pledge means recognising that we each have our own individual experiences and talent yet we are united in our purpose to deliver better results for the world of insurance and through that to Charles Taylor. We believe that such diversity benefits not only our business, but the services we provide our clients. Diversity brings a range of views, perspectives and insights that help bring creativity of thought and an appreciation of those differences. By having an open attitude, we are enabling and building relationships to the benefit of our people, our clients and partners.

We are committed to employing a diverse workforce and do this by promoting inclusion and belonging. We are taking deliberate action to create an environment where everyone works together, is respected as an individual and given the ability and freedom to reach their potential and add value to our business. This is underpinned by our Diversity, Equity and Inclusion strategy.



Our Strategy

Our Diversity, Equity and Inclusion strategy is divided into the three pillars below

Employee Engagement

Employee voice is essential to creating a diverse, equitable and inclusive environment and our Employee Networks play a fundamental role. Connecting our global vision with our regions to provide resources to both our colleagues and the organisation. Our employee networks represent each area on our DE&I agenda. And you can learn more about each here.

Charles Taylor are sponsors of two market-wide networks to further enhance the opportunities available to our underrepresented colleagues and allies alike.

Transparent Data, Policy & Processes

It is the data that we collect that will underpin our progress and strengthen our understanding.

We have committed to:

  • Enabling and encouraging our people to voluntarily share their diversity data.
  • Openly reporting diversity data and progress, both internally and externally.
  • Ensuring all CT policies and processes are inclusive and fair for all, including our recruitment process.

We continuously work to ensure Charles Taylor is recruiting a diverse workforce through a number of initiatives. A few examples include reviewing all job descriptions and advertisements for potentially biased language; identifying senior roles for which females should be shortlisted, aiming to close our gender pay gap; and working with our Applicant Tracking System provider to implement diversity questionnaires at application stage.


We are not one voice but many, aligned to our purpose and DE&I pledge.

All colleagues will continue to play a role in driving our agenda by:

  • Attending required DE&I training for all colleagues.
  • Leading by examples with DE&I interventions at Management and Leadership levels.
  • Holding our suppliers accountable.


Sponsorships & Partnerships

Charles Taylor are sponsors of two market-wide networks to further enhance the opportunities available to our underrepresented colleagues and allies alike.


Link is the cross-insurance industry LGBTQ+ network whose mission is to make the insurance industry the employer of choice for the LGBTQ+ community.

Link looks to support the attraction and development of LGBTQ+ talent into, and within, the insurance industry by engaging and collaborating with market participants, the LGBTQ+ community and diversity networks to drive inclusion and acceptance within the workplace.

The Insurance Cultural Awareness Network (iCAN) is the first industry-wide, independent, volunteer-run network that supports multicultural inclusion across the insurance sector.

Our goal is to promote multicultural inclusion and progression, engage with allies, and celebrate the benefits of inclusion and diversity in the industry.

Snapshot from our Employee Engagement Survey


of employees feel that the culture at Charles Taylor enables them to look after their mental health



of employees feel a sense of belonging at Charles Taylor and are comfortable being themselves



of employees feel that a diverse workforce is a clear priority at Charles Taylor



of employees feel that inappropriate behaviours would be challenged at Charles Taylor



of employees feel that senior leaders at Charles Taylor show that wellbeing is important to them