The world has moved from artificial intelligence (AI) experimentation to real-time usage. Today, over 42% of the UK’s and just under 18% of the globe’s working population have adopted generative AI.¹ And, as software development becomes increasingly sophisticated, generative and agentic AI is penetrating almost every area of customer-facing interaction to shape rising consumer expectations.

At the same time, today’s travel insurance customers want quicker claims resolutions than ever, industry regulators are imposing increasingly stringent claims standards, and travel insurers need partners to go beyond ‘reactive’ claims management.

This white paper asks how AI is helping to meet these wide-ranging expectations.