Fraud continues to be one of the biggest challenges facing insurance claims teams. Yet, finding the right balance between fraud-related risk, operational efficiency and customer service is at the heart of the issue. Bobby Gracey, Global Head of Counter Fraud for Charles Taylor, dives into this topic in the latest installment of Modern Insurance Magazine.

This month’s issue also covers the recent Modern Claims Awards – where our Charles Taylors Specialist Investigation Services team took home the win for the Fight Against Fraud category.

Click the link below to look at the article on p.55 and awards coverage on p.64 https://moderninsurancemagazine.co.uk/the-magazine/