As millions of winter sports lovers hit the slopes, staff at Charles Taylor Assistance have undergone specialist training to prepare for an influx of winter sports insurance claims.
An annual event in Charles Taylor’s training calendar, the interactive winter sports programme has involved a range of initiatives, including staff being bandaged up for ‘injuries’ and walking on crutches, as well as being instructed on the intricacies of winter sports cover.
The aim of the programme is to ensure call handlers understand both the logistical challenges of customers’ winter sports injuries and the policy specifics in the event of a claim.
Deirdre Aspell, Assistance Trainer at Charles Taylor Assistance, comments, “Winter sports season is one of our busiest times of the year. We take great care in preparing our teams to offer the best possible customer claims journey. We proudly manage our clients' needs and put the customer at the heart of everything we do.”
Multilingual claims, assistance and medical teams at Charles Taylor Assistance will be supporting winter sports customers 24/7 over Christmas and throughout the 2024 winter sports season. Speaking over 30 languages between them, they will be on hand to help policyholders all over the world.