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Who we are

Case studies

Charles Taylor is a global provider of technical services that enable the insurance market to tackle the continually evolving challenges it faces.

Our work makes the business of insurance fundamentally better. We have been providing insurance-related technical services and solutions since 1884. Today, we employ over 2,350 staff in 112 locations spread across 29 countries in the UK, the Americas, Asia Pacific, Europe, the Middle East and Africa.

We are confident that we are unique in our market in that our services support every stage of the insurance lifecycle and every aspect of the insurance operating model.  Here you can view case studies of some of the work we have delivered for clients to enable them to build their businesses and achieve their goals:

  • Supporting a world class Arctic decommissioning project: When ConocoPhillips wanted to remove four massive, 5,500 ton concrete structures that had been part of an exploratory drilling platform in harsh arctic conditions, it turned to Charles Taylor Adjusting for the Group’s marine surveying and consultancy capabilities.
  • Delivering medical repatriation services to our mutual clients: Providing fast and effective medical repatriation for seriously ill seafarers combines the Group’s medical assistance and mutual management capabilities for the benefit of The Standard Club’s members.
  • Winning one of the largest Latin American insurers as an insurance technology client: Charles Taylor InsureTech has been appointed to implement Fadata’s software solution for one of Latin America’s top insurers in five Latin American countries with the option to extend to four further countries..
  • Improving safety at sea through loss prevention analysis: Improving safety at sea reduces insurance losses and can save lives.  That is why Charles Taylor provides loss prevention services to The Standard Club as part of our end-to-end mutual management service.
  • Adjusting a superyacht insurance claim: 37-meter luxury superyacht, Masteka 2, hit the headlines when it lost steering and started sinking off Australia’s New South Wales coast in late 2016. Charles Taylor Adjusting’s Yacht Practice, which is widely regarded as one of the world’s leading superyacht adjusters, was brought in by insurers to manage the complex claim.
  • Simplifying delegated underwriting authority reporting: Insurers around the world extend their distribution and ability to underwrite specialist risks, by delegating their authority to enter into contracts of insurance to expert third parties. These third parties, known as coverholders, provide businesses and individuals with a wide choice of different insurance covers.
  • Enhancing The Standard Club’s claims management technology solutions: Faster and more efficient claims handling has been delivered for The Standard Club members by Charles Taylor’s Management Services and InsureTech businesses working together to deliver a completely new claims management solution.
  • Spearheading the response to Hurricane Odile: When Hurricane Odile ripped through one of Mexico’s top tourist destinations, Los Cabos, Baja California Sur, at wind speeds in excess of 200 km/h, it caused massive damage to the resort’s property and infrastructure. Severe wind damage and extensive power cuts caused over US$1bn in damage.
  • Containing the cost of corporate travel insurance claims from Costa Rica: Two female volunteers, working in Central America, were injured while jumping from the Montezuma Waterfalls on Costa Rica’s remote Nicoya Peninsula. After initial support from a local search and rescue crew, the pair’s ongoing care was managed by CEGA.
  • Widening access to affordable Longshore workers’ compensation insurance: Longshore workers’ compensation insurance provides waterfront employees in ports and terminals in the USA with vital protection. Larger businesses can access their cover through Signal Mutual, the leading provider in the market, but not all employers meet the criteria necessary to join the mutual.
  • Effectively adjusting a complex drilling rig claim: The Deepsea Aberdeen is an ultra-deep water, harsh environment semi-submersible drilling rig. The rig’s construction was very advanced at a leading South Korean shipyard when seawater was accidentally allowed to enter the pontoons.