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James Norman

James Norman

Strategy & Business Development Director, Charles Taylor Adjusting

Telephone +44 207 7672705
Mobile+44 7824 889 666

The Minster Building
21 Mincing Lane
United Kingdom

About This Individual
  • James has over 17 years of insurance industry experience having worked at numerous international insurers, a global broker and a law firm. His experience includes both general and life insurance.
  • Prior to joining Charles Taylor Adjusting in June 2018, he worked as a Regional Practice Head at KPMG East Africa, where he developed all aspects of the practice including strategy, business development and innovation.
  • He started his career as a claims handler with Aviva and has gone on to work in operational and leadership roles in the UK including Senior Claims Handler, Intelligence Manager, Head of Fraud and Risk Controller for NFUM, Keoghs, Marsh, Tradex and LV=.
  • He was an advisory board member of an African insure-tech firm and sat on two UK insurance steering panels. He also led projects that won two UK insurance fraud awards and was awarded the best paper at the 2017 Actuarial Society of Kenya Convention.
  • James is passionate about supporting young talent and has mentored over 20 students/practitioners in Africa through building opportunities with local universities including in Kenya, Tanzania and Ghana.

Professional Qualifications

  • International Certificate of Risk Management, IRM UK
  • 6/10 Parts ACII, CII
  • BA (Hons) Sociology