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Charles Taylor Assistance is one of the world’s leading providers of medical and security assistance, travel risk and claims management services.

Why Charles Taylor Assistance

Charles Taylor Assistance, CEGA, is one of the leading global providers of medical and security assistance, travel risk and claims management services to insurers and organisations.  We provide a high-quality, seamlessly integrated end-to-end service which combines medical assistance with claims and case management, pre-travel advice, medical screening and corporate travel contingency planning.

With over 40 years' experience delivering joined up emergency travel and medical assistance services to many leading banks, insurance companies, government departments and other businesses.  We help our clients demonstrate the value of their travel assistance and risk management strategy to their board, employees and other stakeholders.   We will manage complex case management and assistance; from long-haul intensive care repatriations, to medevac from some of the most remote and hostile areas of the world, our staff are experts in regulatory and logistical processes involved and customise each transfer in the most suitable and cost-effective way possible.

Evacuation and repatriation

Evacuations can be necessary from countries hit by a natural disaster where roads are unsafe, through to extractions from war zones or countries where trouble has erupted unexpectedly - trapping travellers in unstable and unsafe locations. We provide exceptional patient care by road, air, sea and rail and offer dedicated medical escorts for individuals who are fit to travel on commercial transport.

Cost containment

With a worldwide network of providers held in a centralised platform we have immediate access to providers and suppliers along with their respective capabilities and resources to enable quick decision making by our experienced case managers and in-house medical teams.

Standards are monitored throughout the network through direct visits and audits using our own medical or logistical teams.  Additional knowledge is gained through our workings with Astrum Alliance - a collection of major European based assistance companies with a shared goal to use the collective expertise for monitoring provider and supplier standards along with driving significant cost containment savings.

Claims management

Occasionally circumstances arise that may mean travel plans change or a claim needs to be made.   Claims can result from situations such as medical emergencies, baggage loss or travel cancellation and delays.  This is disruptive for the individual and challenging to manage.  Swift and efficient claims handling as part of our end-to-end services includes;

Special fraud investigations
On-line claim tracking & payment
• Cost containment
Workers compensation and Defence Base Act services

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Key Contacts

Alistair Hardie
Chief Executive, Specialist Claims Management

T: +44 (0)1243 219 600 ext:1700
M: +44 (0)7894 337138
E: alistair.hardie@cegagroup.com

Jody Baker
Commercial Director

T: +44 (0)1243 219 600 ext 1619
M: +44 (0)7809 231827
E: Jody.Baker@charles.taylor.com