Here at Charles Taylor Assistance, we have a history of innovation

We took a lead in the market; stepping up our secure digital solutions and automated travel claims
We collaborated with clients; creating digital claims options, and developing algorithms to adjust simpler claims
We created automated triggers, so we knew when human interaction was needed
We provided multi-currency instant payment technologies
Our single-platform claims technology gave clients bespoke MI and our teams a 360-degree view of customers’ needs
We used web analytics and Net Promoter Score surveys to gauge satisfaction and refine claims journeys, plus digital document signing and workflow management tools to ease communication
Our new digital investigation tool, Discovery (a first in the UK) ran searches on open source and social media sites, to segregate fraud risk and validate claims

We developed Venture, a simple digital tool to help manage employees’ back-to-international-travel and back-to-work risk assessments
Venture identifies employees who are most at risk of developing severe Covid-19, or any other serious illness
Employees simply complete a quick online assessment, accessible from any device
They then receive an automated result, with instructions on what to do next
Meanwhile, their employers receive accurate individual risk profiles, based on employees’ predictive variables
By providing vital MI and analytics, Venture reduces liability or claims risks for corporates and insurers – driving risk visibility, risk mitigation and accurate underwriting decisions
It helps businesses understand their workforce and how to keep them safe; showing that they have taken adequate risk assessment measures
And its technology can be configured to destination or employer-specific requirements
All whilst ensuring that employees’ sensitive medical information is withheld from their employers

We collaborated with our security partners Solace Global to launch Intrinsic Assistance: a single digital platform for integrated travel risk management
Intrinsic provides one-source medical and security intelligence and assistance services via a single point of contact
It incorporates the Itinerary Travel Tracking app, accessible via mobile devices and wearables
With check-in, SOS & tracking functions, the app enables employers to be fully informed about travelling staff's real-time and itinerary-based locations in the context of current and upcoming security and health threats
Its instant alerts communicate threats to managers and employees, so that travel can be delayed and medical or security assistance can be requested at the swipe of a screen

We used our 25 years’ experience of medical screening to create Antidote, our automated medical screening solution
This agile digital tool simplifies customers’ medical assessment journeys
It identifies thousands of medical conditions and excludes significant medical risk for insurers
Its score-based approach enables consistent underwriting and helps to price risk more accurately
It facilitates accurate data analysis and ownership of customer data
And it helps insurers collect additional premiums and increase profitability
Whilst paving the way for more policy renewals

We launched Go-Trex: the UK's first full-service solution to hold travel and health claims and emergency medical assistance data on a single technology platform
From First Notification of Loss to claims payment and MI reporting, Go-Trex facilitates seamless end-to-end claims management
It enables a 360-degree-view of each customer’s claims and medical assistance status
It provides an online self-service portal for insurers and end users
And it optimises claim resolution times and consistent claims decisions