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We have every confidence in the quality and scope of their product offerings and we are proud to appoint Charles Taylor, as market leaders in their field, to provide the highest possible standards of care and service to our policyholders. Their care and cost-effectiveness are to be applauded.
We take great pride in our reputation for providing the best possible claims service to our policyholders. Therefore we do not enter into business partnerships with any organisation unless we are satisfied that they will hold the same values as us and can add to our value proposition.
With their robust fraud defence strategy, Charles Taylor Specialist Investigations plays a vital role in protecting our customers and members. It shares our zero-tolerance approach to fraud, but is still able to treat every customer fairly. Charles Taylor Specialist Investigations' thorough approach maximises the chance of detecting fraud and, in turn, deterring fraudsters.
Charles Taylor Specialist Investigations Service leave no stone unturned when it comes to validating our insurance claims - even if a claim comes from a far-flung corner of the world. Their tenacity and experience, together with their global network of investigators, ensure that they continually protect our bottom line, whilst treating all our customers fairly. Charles Taylor also refine their processes constantly, to improve what is already an excellent service, and the results speak for themselves.
We have always found a great willingness to collaborate with us to understand our strategy and deliver to support us in our strategy and what is needed for our customers, often bringing solutions to market in very short timeframes. They have strong market insight and we have benefited and continue to benefit from their overall experience in this market.
We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts.
Charles Taylor InsureTech implemented a document management solution to provide a large insurer with one centralised document repository that integrated with their document production tool and claims management system. The solution has elimated document silos across multiple systems and overcome challenges they previously faced with document duplication, multiple versions of documents and conflicting authorisation for content.
Charles Taylor InsureTech implemented a workflow solution to ensure a high quality service was being delivered consistently across all their departments. By providing managers with reports on the number of outstanding tasks, categorised by teams and individuals, means they now have visibility of the tasks that do not meet predefined SLAs. This enables them to manage workloads and allocate human resources effectively and remove process bottlenecks.
“The deep insurance market knowledge of the Charles Taylor InsureTech team combined with their tireless commitment to excellence in delivery made them a great choice of partner.”
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