Technically inspiring every day

100% focus on services and solutions for all parties within the global insurance market 

Your challenges

We know that you face multiple challenges as you develop your business. We understand this and provide highly specialised technical services that meet these challenges and enable you to outperform.

Managing claims effectively

Managing your claims more effectively by reducing claims opex, tightly managing indemnity spend and improving insight through analytics.

Accessing technical claims expertise

Providing you with the right expertise to manage and adjust claims, especially when they are large or complex – and during surge situations.

Capitalising on insurance technology

Providing you with the expertise to achieve digital transformation, delivered by experts who understand your industry, sector, and business.

Delivering exceptional customer experience

Supporting you to improve your customer’s experience at every touch-point.

Winning new business

Enabling you to win new business and retain those customers economically.

Improving operational efficiency

Supporting you to continually improve operational effectiveness - to reduce costs, improve MI, free up resources or efficiently manage uneconomic books of business.

Deploying capital profitably

Enabling you to access the right markets to deploy capital profitably and transfer risk. This may include managing a mutual or a captive, setting up new insurance vehicles or accessing Lloyd’s.

Responding to regulatory demands

Helping you to respond to the increasing burden of regulation - by meeting current requirements and understanding the impact of future changes.

Our solutions 

Claims Solutions

Adjusting, third-party administration, assistance and technical services to reduce our clients’ risks, to understand the causes and impact of losses, and improve claims outcomes.


Our insurance technology business offers a suite of SaaS technology solutions for insurers, brokers, MGAs and insurance-related affinity businesses that drive client outperformance and a great end-customer experience.

Insurance Management

Our insurance management business offers end-to-end management of insurance programmes and processes on a long-term partnership basis.


Latest news

Keep up-to-date with everything that’s going on at Charles Taylor. Continue to check back for regular updates.


Podcast: Enhance operational efficiency through system orchestration

This podcast with Olly Venables, our Strategic Client Solutions Director and Insurance Business will explore how systems can be orchestrated …

May 2022


Charles Taylor Adjusting Promotes Cullen Sophy to US CEO

Charles Taylor, a leading provider of claims solutions to the United States and global insurance markets, today announced that it …

May 2022


Video interview at Insurtech Insights 2022 with Joanne Butler, Charles Taylor

Fintech Finance spoke to Joanne Butler, Head of Product Marketing and Pre-Sales, Charles Taylor InsureTech about the future of insurtechs …

Apr 2022


AM best emerging risks panel at RIMS Annual Conference 2022

During RIMS (Risk and Insurance Management Society, Inc.) Conference in San Francisco, Cullen Sophy, EVP, Property took part in an …

Apr 2022


Watch Jo Butler's video interview with Fintech Times on InHub launch

Joanne Butler, (Jo), Head of Product Marketing at Charles Taylor Insuretech, interviewed, with Polly Jean Harrison from The Fintech Times …

Apr 2022


Here at Charles Taylor Assistance, we have a history of innovation

When travel cancellation claims soared during the pandemic... We took a lead in the market; stepping up our secure digital …

Apr 2022

Enabling clients to outperform

We take pride in the impact of our services and solutions for our clients.  For more information on how we help our clients outperform see our case studies, testimonials and award successes.    


Insureds managed 




Indemnity spend managed p.a



Claims handled p.a



 Premium and claims processed by our technology platforms


Client technology implementations


Delivering benefits in 30+ languages, supporting clients 24/7

Get in touch

Find out how our wide range of services can support and benefit your business.