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04 03 2013 04480 963X150px

Charles Taylor’s response to COVID-19

Charles Taylor’s response to COVID-19

18 March 2020

To our valued clients and partners,

With the recent escalation of the COVID-19 outbreak and the significant disruption to us all, I wanted to reassure you that the continuity of our services to clients and the safety of our staff have been and will remain our top priorities.

While this is a fast-moving situation and no service provider can claim that it is ‘business as usual’ currently, I am pleased and proud to say that our teams across all business areas are fully operational and are continuing to serve our clients. Some of our teams are extremely busy dealing with claims resulting from the crisis, and we are actively redeploying teams from other business to support those areas experiencing “surge” volumes in order to maintain service levels.

Our remote working capability is an important part of our operating model. The vast majority of our staff globally are able to work remotely and have been advised to do so. This followed preparatory investment and advice to ensure that we were ready for a prolonged and widespread remote working. A small number of our operations centres – for example, our 24/7 multi-lingual Medical Assistance centre here in the UK – are operating with a mix of remote and on-site staff. We have robust prevention and business continuity measures in place in relation to these operations centres.

In addition, and in common with many firms, we have been taking robust action and providing advice to staff throughout this crisis to minimise the risk of infection to themselves and others. Our central incident management team meets several times a week to ensure that our action and advice remains up-to-date and appropriate.

I have been incredibly impressed by the dedication and resilience of Charles Taylor’s teams, and their enduring focus on our clients, at this challenging time. If you have questions about our services or our Business Continuity measures, please do get in touch with your regular contact.

Warm regards,

David Marock
Group Chief Executive Officer
Charles Taylor