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04 03 2013 04480 963X150px

Dutch insurer DELA transforms to a ‘digital-first’ platform to strengthen personal customer service

Dutch insurer DELA transforms to a ‘digital-first’ platform to strengthen personal customer service

25 April 2019
Dutch funeral, savings and life insurer, DELA cooperative, is meeting the market challenges and competitive landscape they face by undertaking a complete digital transformation of their business.

DELA is capitalising on the power of emerging insurance technology supplied by Charles Taylor InsureTech to provide greater flexibility and faster speed to market of new products in order to meet and exceed their customer expectations.

The transformation will be delivered in close partnership with Charles Taylor InsureTech using cloud-based technology and digital solutions to deliver enhanced customer-focused outcomes.  The move will deliver greater scalability, better customer insights and free-up time for DELA to focus on customer expectations and service excellence.

The new platform will use the highly rated INSIS core policy administration system as a foundation to a complete digital transformation programme. It will use the Oracle Cloud which will allow consistent performance and user access.

DELA has agreed a long-term ten-year partnership agreement with Charles Taylor InsureTech to continuously develop its digital programme.

Jason Sahota, Chief Executive Officer, Charles Taylor InsureTech, said "We are delighted to have agreed contracts with Dela for this significant project of transformation. Implementing INSIS as the foundation of their digital strategy is the start of a journey which will help Dela maintain their status as the leading provider in their chosen market place.

“By moving its core systems to the cloud DELA will be able to provide relevant and timely access for their clients ensuring enhanced user experiences in order to exceed their expectations for excellence and personal service something which is at the core of DELA’s charter. The platform will give the insight, flexibility and adaptability to compete effectively in today’s insurance market, where tech-focused challengers are changing the landscape day-by-day”
Edzo Doeve, Chief Executive Officer at DELA, said “Charles Taylor InsureTech is a true partner.  They have taken the time to understand our needs and ambitions, challenge our thinking and work in collaboration to develop a solution that meets our needs now and in the future.  We are very excited about the opportunities that this will open up for our business.”

INSIS is an award-winning policy administration platform for life, general and health insurance businesses that provides full coverage of all aspects of insurance business. It has been recognised by leading research reports, including Gartner and Celent.