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CTA Liability GDPR webinar

CTA Webinar: The impact of GDPR on Claims Investigation

18 August 2020

The investigation and handling of insurance claims revolves around documentation availability. The Data Protection Acts, including the recent 2018 update required by the EU’s General Data Processing Regulations (GDPR), now means that even greater care must be taken to balance what we disclose with individuals' privacy. The dangers of getting this wrong have been highlighted by Lloyd v Google [2019] in that damages are payable for the misuse of data even when the Claimant has not suffered a financial loss. 


  • The provisions of GDPR
  • Day to day problems adjusters face 
  • The impact on the defence of claims pre-proceedings
  • DSARs, personal & health records
  • Claims involving allegations against third parties



View the recording here