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Multi-claim Management Systems

Major incidents at oil, gas or petrochemical facilities can generate thousands of individual liability claims against the operators.  We have developed a proven Multi-Claim Management System to provide the systems and management framework to direct the claims process and manage the loss adjusting and other expert resources.

Our approach is to offer a bespoke claims management workflow implemented in software and delivered over an internet platform to multiple parties.  It has been used to successfully manage some of the most high profile events to impact markets in recent years, including a fertilizer plant explosion in France and an explosion and fire at a fuel distribution depot in Southern England.

When an incident occurs it is usually the responsibility of insured to resolve claims in the first instance and then pass these on to insurers.  Few corporate risk management departments are equipped to manage this process on a large scale following a major incident.  We provide the infrastructure to help insureds process claims in a professional and timely manner while maintaining full transparency with their insurers.

We work with all parties at an early stage to agree shared quality and reporting standards and authority thresholds, building consensus between insureds and their insurers to a jointly agreed processes.  This allows an insured to settle claims in the knowledge that they are working to a standard already agreed by their insurer. Equally, Insurers have confidence that claims are being dealt with in a professional manner and can monitor the process in detail as it happens through web based reporting.

Our Multi-Claim Management System offers many advantages:

  • Greater flexibility in the choice of adjusting and expert service providers
  • Single shared claims management software system
  • Real time reporting to all interested parties via a web interface
  • High quality management information
  • Thorough and consistent claim documentation
  • Software enforces agreed standards and procedures
  • Clear audit trail and financial record keeping

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